How much does it cost to use the Legacy Marketplace?
Use of our site and making online bookings is completely free, you only pay for what you order.
How do I cancel or change my booking?
Just login to your account and follow the links from the dashboard. Any changes will be processed in accordance with the cancellation policy of the particular Event Supplier. If you are eligible for a refund, you will be refunded to the card you originally paid with. Please allow 3-4 working days for the funds to appear in your account.
What if I am not happy with what I ordered?
Customer satisfaction is of the utmost importance to us. If the activity was not as you expected then the best thing you can do is let the Event Supplier know and leave a review. If you really are unhappy then let us know within 48 hours and in most cases, you can have the choice of another activity or we can refund your money.
Are my payments secure?
Yes. Stripe is our payment provider. Payments are absolutely safe, their SSL-encrypted, PCI-compliant system is trusted by companies worldwide. You can read more about them here at Stripe.com.
How do I add a special request or note to my booking?
You can enter this information in the notes section of your account and it will be passed onto your Event Supplier. Just login to your account and follow the links from the dashboard.
How does Legacy address trust and safety?
We regularly review all the products and services listed on the Legacy Marketplace to ensure quality and authenticity. Our secure payment system and authentic reviews also help to facilitate trust and security.
When browsing the marketplace, you can look for items that have quality photos and descriptions and maybe reviews too. You can also look at the Event Supplier’s details to learn more about them.
Rest assured, we’re constantly working on finding more ways to improve trust and safety at Legacy. Please don’t hesitate to contact us if you’re in doubt of the credibility of a listing.
Why can’t I find what I want on the Legacy Marketplace?
We’re a new company and we’re growing! Contact us with your suggestions and we’ll get them listed as soon as we can.
What is the Legacy Marketpalce?
The Legacy Marketplace is an online booking platform for sustainable event suppliers, run by Legacy, a sustainable events agency.
How do I list my products and services?
You can list your venue, products and services for free from our sign-up page. We only ask that you adhere to our standards on sustainability.
A Legacy listing instantly improves your web presence, making it easier for customers to find you. You will benefit from an increased audience reach, a free payment and booking system and a host of online and offline marketing campaigns, PR campaigns, viral, social networking, word-of-mouth, in-person and print messaging. The more the site grows, the more you will benefit.
See our sign-up page for more information about how your business will grow with the Legacy Marketplace.
How much does it cost to be listed?
Being listed on the market is free, we simply charge a 14% fee on bookings that we send you. We think it’s a great deal for all of the marketing and services we provide and it also includes all debit and credit card transaction charges on bookings.
The fee helps us to cover our operating costs and continue to develop the website. It also allows us to bring more customers and Event Suppliers into our marketplace.
How will I know if a customer makes a booking?
We’ll send you an email notification with the booking details that will allow you to confirm or reject the booking.
How will I be paid?
When bookings are made, Legacy takes payment from the customer upfront and sends you a payment for all bookings completed through the site.