1/ About Legacy Ltd

Legacy Ltd (hereafter referred to as “Legacy”, “Legacy Events”, “we”, “us”, or “our”) is a private limited company registered in England under company number 11244225 and whose registered address is at Legacy Ltd, TMRW@Davis House, 2 Robert Street, Croydon CR0 1QQ.

Legacy provides an online platform known as the Legacy Marketplace that connects Event Suppliers who sell event related products or services with customers seeking to purchase or book such products or services, known collectively as the Solutions.

2/ The Site

Our website, www.legacy-events.com, its subdomains, the mobile and touch versions, any future applications for mobile devices, any associated social networking profiles, and any individual sites or merchant-specific, city-specific, or other area-specific sites we have now or in the future will be collectively referred to hereafter as the “Site.” By using the Site, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site and constitute a binding legal agreement between you and Legacy.

Please the take time to read these Terms carefully as it is important for both of us that you understand our contractual relationship both relating to your use of our Website and the services we provide you. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

These Terms do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. All the clauses and sub clauses in Legacy’s terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. These terms & conditions are subject to change.


As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual Supplier on their Legacy Marketplace home or product pages before making any booking.

3/ Solution Suppliers

The Solution is provided by the Supplier and not by Legacy. Legacy acts solely as a booking agent between you and the Supplier. We are responsible for taking your bookings and passing those on to the relevant Suppliers, and for dealing with payments made by you in relation to those bookings. We are not a broker or insurer, we have no control over the conduct of Suppliers and disclaim all liability in this regard.

Legacy does not verify, validate, or collect evidence of any regulatory authorisation, license or certification from any Supplier. You should make whatever investigation or other resources that you deem necessary or appropriate before purchasing any Solution to determine if a Supplier is qualified to provide the advertised Solution. The Supplier is solely responsible for the care and quality of goods and services being provided.

4/ Accuracy of the Solution listings and descriptions

To the extent possible, we seek to ensure that the details of the Solutions listed are accurate at the time of publication. However, we accept no responsibility for the accuracy of the listings on the site. If you do find information that is incorrect or inaccurate, we politely request that you email hello@legacy-events.com so that we can update the relevant listing.

Descriptions, format and timings of the Solutions shown on the Site are only intended to present a general idea of the product or service, and shall not be considered binding. In particular, photographs and videos are for illustrative purposes only and do not form part of any contract between you and Legacy. We cannot be held responsible for descriptions by or on any third party or agent sites. We accept no liability if you lose earnings due to discrepancies in Solution listing information published on the site.

5/ Prices and payment

Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Solutions on the Site.

Payment for all Solutions must be made at the time of booking in pounds sterling (GBP) by credit or debit card, using our online payment facility (the Payment Facility). Any currency conversion costs or other charges incurred in making a payment will be borne by you in addition to the price due to us.

Legacy takes reasonable care to ensure that its Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We also try to ensure that your payments are processed promptly, but it is often difficult to predict the amount of time needed to complete processing because it is dependent upon many factors outside of our control, such as delays in the banking system or in card networks. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.

6/ Making a booking

To make a booking you will need to create an account on the Site. All bookings are subject to acceptance by us. Before you complete your booking, you will be given the opportunity to check you have entered the correct details where prompted and correct any input errors. Please check your booking carefully to make sure you enter the correct details.

After you make a booking on the Site, we will acknowledge receipt of your booking by sending you a booking acknowledgement email. This does not mean that your booking has been accepted. At this stage, the booking constitutes an offer by you to purchase the Solution specified in your booking and constitutes your acceptance of Legacy’s Terms & Conditions of trading but does not constitute the creation of a contract you and the relevant Supplier.

All bookings are subject to acceptance by the relevant Supplier. Legacy will send you a booking confirmation email for and on behalf of the Supplier, which will constitute the Supplier’s acceptance of your booking. You have then entered into a direct (legally binding) contractual relationship with the Supplier of that Solution. We will charge your credit card or debit card when the booking has been accepted. Legacy reserves the right to decline to process a booking for any reason whatsoever.

Once a booking has been confirmed by a Supplier, you are bound by the terms and conditions of that Supplier. By making a booking, you acknowledge that Solutions are dependent on certain factors beyond the control of Legacy and agree that Legacy is not liable for the cancellation, postponement or alteration of any Solution for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that Solutions are subject to change without notice. This does not affect your statutory rights.

For the protection of our customers and to ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If an order cannot be fulfilled for any reason, Legacy will refund all monies within a commercially reasonable time.

7/ Cancellation by participants

If you wish to cancel a booking before you have received a booking confirmation, please notify us immediately by emailing hello@legacy-events.com. If you cancel your booking before it is confirmed, Legacy will cancel any pre-authorisation to your credit or debit card and/or refund any nominal amounts charged to your credit card or debit card in connection with the order within a commercially reasonable time.

Once a Supplier has confirmed a booking, you are bound by their terms and conditions. Please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules.

If you wish to cancel a confirmed booking made via the Site, either prior to or after arriving at the Solution, the cancellation policy of the operator contained in the applicable Site listing will apply to such cancellation. Our ability to refund the Solution fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site.

8/ Changes to bookings or cancellation by Suppliers

If a confirmed booking made via the Site is cancelled by the Supplier due to circumstances beyond their control, the Supplier will arrange to re-book the participant at a mutually agreed time on our behalf. Legacy cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by any participants in the event of a cancellation and Legacy’s total liability for any claim in connection with an Solution shall be limited to the price paid for the Solution.

9/ Availability

The Solutions are subject to availability. To avoid disappointment we recommend that customers book well in advance, at least 6-8 weeks for the majority of Solutions. During peak periods it may be necessary to allow a longer notice period although some Suppliers may occasionally be able to fit in a booking at short notice. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the Supplier.

If delays, curtailments and breakdowns are not within Legacy’s control, we cannot be held liable if these should occur.

Solutions may occasionally be withdrawn for reasons outside of our control, and Legacy cannot be held liable for any costs incurred as a result of this. Should this occur, you will be advised and offered the opportunity to exchange your Solution for one with the same face value. If alternatives are available, no refunds can be offered.

10/ Restrictions

Certain Solutions may be subject to minimum or maximum requirements specified by our Suppliers. Some Solutions may be subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary between Suppliers and from location to location so please check before making your booking. Details of these restrictions are available on the Site.

It is your responsibility to ensure that you choose a Solution appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. If you are unsure of the suitability, please email us at hello@legacy-events.com and we will be happy to advise you. Once a booking is confirmed, it may not be possible to cancel if these requirements cannot be met, so please check carefully.

11/ International/overseas orders

All prices shown on the Site are in GBP and all transactions are conducted in GBP. If ordering from overseas or from a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.

12/ Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

13/ Refunds

Any refunds granted will be at our sole discretion. Any refunds granted will only be credited back to the credit or debit card used to make the initial purchase. All transactions are in GBP. Legacy is not liable for any fees imposed by your bank, building society or any other third party organisation as a result of placing an order from overseas. Fluctuations in exchange rates may mean that you receive a differing amount back from the original paid total once conversion from GBP to required currency has taken place. Legacy will not reimburse losses arising from such fees or conversions and will refund only the amount received in GBP.

14/ Competition prizes, special offers and promotional offers

These may have restrictions including (but not limited to) dates and times of use, validity periods and experience range or content so please be sure to check these before purchasing and email us at hello@legacy-events.com if you are in any doubt. Competition Prizes, Special Offers and Promotional Offers cannot be refunded or extended unless otherwise specified.

15/ Discount codes & entitlements

Legacy reserves the right to exclude any product or Solution from discount schemes. Only one discount code may be used per order. Discounts apply to new orders only and cannot be used against exchanges, extensions, money on account, delivery and fulfilment charges or any other facility provided by Legacy. You may be required to provide evidence of your entitlement to any discount.

16/ Problems on the day

We are not responsible for the service that you receive as part of your Solution. However, we do rely on ratings and reviews from our customers and we welcome your feedback on all of our Solutions. If you encounter a problem on the day, please immediately bring it to the attention of the Supplier at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please notify us by sending an email to hello@legacy-events.com within a week of your Solution (providing your booking reference number) and we will be happy to take the matter up with the Supplier on your behalf. Please note that the Supplier will have the opportunity to investigate and respond.

17/ General Terms relating to Site use

Our Site is private property. All interactions on this Site must be lawful and must comply with these Terms. Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

If you have a dispute with any users whilst using the Site, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising from or in any way connected with such disputes. You hereby agree to indemnify Legacy, its directors, officers, employees, agents, subsidiaries, affiliates, and its partners in promotions, sweepstakes, or contests from and against any and all claims, losses, liabilities, judgments and reasonable costs, including legal fees and costs, incurred in connection with (i) your use or inability to use the Site, or (ii) any content submitted by you or using your account to the Site, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful. Legacy reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of Legacy.

18/ Creating an account on our Site

In order to access some features of the Site, you will have to create a Legacy account. If you create an account on our Site, you may only create and hold one account that you are solely responsible for managing. When creating your account, you must provide accurate and complete information. Your account is non-transferrable and may not be sold, combined or otherwise shared with any other person and you must keep your account password secure. You must notify Legacy immediately of any breach of security or unauthorised use of your account.  Although Legacy will not be liable for your losses caused by any unauthorised use of your account, you may be liable for the losses of Legacy or others due to such unauthorised use.

If you violate any of these limitations we may terminate your account and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed credit in your account. If we terminate your account, you may not re-enroll or join under a new account unless we formally invite you. If you commit fraud or falsify information in connection with your use of the Site or in connection with your account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages that we suffer, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Supplier of any fraudulent activity we associate with you or your use of the Site.

19/ Websites of others

The Site contains links to third party websites that are not owned or controlled by Legacy.  These links are provided solely as a convenience to you and not because we endorse or have an opinion about the content of such websites. We expressly disclaim any representations regarding the content or accuracy of materials on such websites or the privacy practices of those websites.   Legacy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, Legacy will not and cannot censor or edit the content of any third-party site. By using the Site, you expressly relieve Legacy from any and all liability arising from your use of any third-party website.

20/ Copyrights and trademarks

Legacy, the Legacy logo and the products and services described in this Site are registered trademarks of Legacy and its suppliers and licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Legacy.

All intellectual property rights in and to our Site (including, for the avoidance of doubt, all content and material which appears on it) and all trade marks, logos and service marks and other business names, including, without limitation, the name, “Legacy” and all logos used in connection with the same are expressly reserved to us or the respective owners and licensors. All goodwill in the “Legacy” marks and logos are expressly reserved to us.

21/ Accessing our website

Access to the Site is permitted on a temporary basis. We reserve the right to withdraw or amend our Site (and any products or services offered on it) without notice. We will not be liable if for any reason the Site or any part of it is unavailable at any time or for any period.

We update the Site from time to time and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the Site (or any part of it) at any time without notice.

Materials and information posted on the Site are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by all applicable laws. Whilst we try to ensure our Site is accurate and correct and does not contain any typographical or other errors, we cannot always guarantee it will not contain any such errors and we reserve the right to amend any such errors and shall not be liable for any reliance placed by you on such errors.

You are responsible for making all arrangements necessary to access and view this Site and should ensure you have up to date anti-virus software on any device from which your access the Site.

You are responsible for ensuring that all persons accessing the Site through your internet connection are aware of these Terms.

22/ Misuse of our Site

You must not misuse our Site by:

  • Knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so); and/or
  • Gaining or attempting to gain unauthorised access to the server on which our Website is stored or any server, computer or database connected to our Website; and/or
  • Attacking our Website via a denial-of-service attack or a distributed denial-of service attack.

The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, representations, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it and any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

23/ Your Content

All content submitted by you, including, but not limited to, your name, biographical information and all other names, likenesses, graphics, logos, marks, text, images, photographs, blogs, articles, questions, answers, reviews, data and all other information and material shall be called “Your Content” for short.

You hereby grant to us an irrevocable, non-exclusive, perpetual, transferable licence to use (including the right to sub-license) Your Content (including, without limit, the right to adapt, alter, amend or change Your Content) for any advertising, publicity and editorial purposes, and any other purposes that we may consider appropriate, in any media throughout the world.

You hereby unconditionally and irrevocably waive and agree not to assert any and all moral rights and any other similar rights and all right of publicity and privacy in any country in the world in connection with our exploitation of the rights in Your Content granted hereunder, to the maximum extent permissible by law.

You undertake to us that Your Content or its use in accordance with these terms shall not:

  • Infringe copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity;
  • Contain any personal information relating to any persons under 18 unless you are either their parent or legal guardian or have obtained the signature and authority of a parent or legal guardian of any such person permitting you to submit such person’s name or other content related to such person;
  • Violate any applicable law, statute, ordinance, rule or regulation.

You are responsible for obtaining, prior to submission of Your Content, all releases, consents and/or licenses necessary to permit use and exploitation of Your Content by us in accordance with these terms without additional compensation.

We reserve the right to monitor any information transmitted or received through our Site and to reject, block, suspend or remove Your Content at any time and in our sole discretion. We in no way guarantee that Your Content or any part of it will be displayed on the Site.

You agree to compensate us and our respective directors, officers, employees, and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from Your Content and/or any breach by you of any of these terms.

Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

It is important that all the information you give us when you register as a member or otherwise when you use the Site is correct and accurate. This includes, without limit, ensuring that we have your correct contact (including e-mail address) details at all times.

We treat the security and method of processing your personal data very seriously, and we will never sell your personal information under any circumstances. For the purposes of the General Data Protection Regulations, Legacy Ltd is the data controller of any personal data which you submit. Should you have any queries about any personal data which we hold about you, you may submit a request to us by sending an email to hello@legacy-events.com and we shall endeavour to respond to any such request as soon as we are able. We may charge you an administration charge of £10 for fulfilling any such request.

You may link to pages of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any Site that is not owned by you. Our Site must not be framed or distributed on any other Site. We reserve the right to withdraw linking permission without notice. The Site from which you are linking must comply in all respects with the content standards set out in our Terms.

Your Content must comply with our Content Standards. We reserve the right to suspend or remove any of Your Content if we think fit, and in this respect we retain final editorial control over the Site.

24/ Content Standards

Your Content must:

  • Be accurate where it states facts;
  • Be genuinely held where it states opinions; and
  • Not be unlawful or illegal in any way.

Your Content must not:

  • Contain any material which is defamatory of any other person;
  • Contain any material which is obscene or offensive;
  • Infringe any copyright, database right or trade mark of any other person;
  • Be likely to deceive any person;
  • Be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence;
  • Be likely to harass, upset, embarrass, alarm or annoy any other person;
  • Be likely to disrupt our service in any way;
  • Give the impression that they emanate from us where this is not the case; and
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

25/ Reviews

Our review system is an essential part of what makes Legacy a successful and trusted community. Customers can rate the details of their experience, which receives an overall 1-5 star rating. They can also add a short comment. Suppliers build up their Legacy reputations based on all the ratings and comments left by the customers that book with them. The review comments and ratings are visible on the Site and help prospective customers book with confidence.

Since reviews become a permanent part of your Legacy profile, we encourage Suppliers to contact customers to try to resolve any issues before leaving any unfavourable comments and/or ratings.

If you feel that you’ve received an unfair review, you can tell your side of the story by replying to the review comment. If you think that the review contravenes these Terms, you can request that the review be removed by contacting us at hello@legacy-events.com.

If you undermine the feedback system using any of the following practices, we may terminate your account and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed credit in your account.

  • Review extortion: Threatening to leave unfavourable comments or ratings for another Supplier unless they provides services not included in the original booking agreement
  • Review manipulation: Comments left or received where the reviews’ primary value is to artificially enhance a Supplier’s reputation
  • Review abuse: We do not permit private information, addresses, telephone numbers, email addresses, links, profanity or other inappropriate or unrelated content within review comments

Opinions expressed in reviews published on the site do not necessarily reflect our views or those of our employees. We reserve the right to remove reviews and blog posts that we view as abusive, libellous or spam.

26/ Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

27/ Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

28/ Entire agreement

These Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Terms and any documents expressly referred to in them.